Refunds
Every tool shows you its result for free before you pay, so you can check a report covers what you need. Paid reports and plans are sold by Browser Tools through Paddle.com, our merchant of record, which processes all refunds.
- One-off reports: if a report didn't work, or you were charged by mistake or twice, ask within 14 days of purchase and you'll get a full refund.
- Monthly plans: cancel any time from your account (Manage billing); you keep access until the end of the month you paid for. If you were charged for a month you didn't want and haven't used it, ask within 14 days for a refund of that month.
- After a refund, the report or plan is no longer unlocked on your account.
- Where your local consumer law gives you more rights, those apply.
How to ask
Reply to your Paddle receipt email, or use the link in it to contact Paddle, who handle refunds for our orders. You can also contact us through the details on the About page.